- Safaricom in response to the message said it came as a result of a system error but the issue was being fixed
- The telecommunications giant later issued an apology imploring its customers to ignore the message as it was erroneously sent
- The company subscribers who received the text had trooped to social media expressing their concerns, and some seeking compensation
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A section of Safaricom subscribers were puzzled after receiving an odd text message reading "text" from the telecommunications giant through a 44444 short code.
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The telco in response to the Monday, February 22, message said it came as a result of a system error but the issue was being fixed.
Later in the day, the company issued an apology imploring its customers to ignore the message as it was erroneously sent.
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"Dear customer, Safaricom would like to sincerely apologise for earlier sending you a text message in error. Kindly ignore it. Thank you," the company said.Reactions
Safaricom users who received the text had trooped to social media to express their concerns. Below were some of the reactions sampled by TUKO.co.ke:
Murio Murio said: " Safaricom greetings fellow 254. I saw a text from 44444, can you also do the error and forward some Mpesa like this? Tusaidiane tu. Asanteni sana..now test Mpesa error. Good day."Sis Vic opined: "About the 44444 texts: Those who have received it are the ones selected for the COVID -19 test. Be prepared! Good luck"Gamal Jamil opined: "That 44444 ‘test’ text was Cambridge Analytica testing their microphone. Campaigns are about to get lit."Nyakio said: SafaricomPLC, I think I need compensation. The text from 44444 had me thinking tumekujiwo (I have been attacked). Vile roho ilikimbia bundles tu ndio zitanituliza (I only need bundles to console me)"
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In a separate story, M-Pesa was for the fourth year running voted Kenya’s leading superbrand.
The mobile money transfer platform emerged the winner of a survey undertaken in 2020 by top urban consumers in the country's three leading cities of Kisumu, Mombasa, and Nairobi.
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Jackson Otukho is a journalist and current affairs editor at TUKO.co.ke. He holds a Bachelor of Science degree in Media Science from Moi University and has over three years of experience in the digital media. When he is not busy writing, you will find him glued to the screen watching a movie. You can learn more about Jackson on Twitter @mulamajack
Source: TUKO.co.ke
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